Changes to our adoption process during COVID-19.

Due to the COVID-19 pandemic, many people now find themselves either working from home or staying at home due to recommendations from health authorities, and this has resulted in an increase in adoption and foster care applications as we turn to pets for companionship during these bleak times. Although Animal Welfare League NSW has temporarily closed its Kemps Creek shelter to the general public to limit the spread of infection, you can be assured that AWL NSW is still committed to finding loving homes for our shelter pets.

To reduce the risk to our vital shelter staff and to ensure we can continue to provide the high standard of quality care to our shelter pets, AWL NSW is implementing temporary changes to our standard adoption process and have implemented an appointment-only process. We understand that many of our pets will thrive in a home environment and this new process aims to place our shelter pets into loving and caring homes, while also allowing members of the public to find their companion during COVID-19.

What is the new process?

  • Step One
    If you are interested in adopting a new pet, please view the animals available to adopt via our website.
  • Step Two
    After viewing the animals available to adopt on the AWL NSW website, please contact our Kemps Creek shelter by calling 02 8777 4445 or by emailing kempscreek@awlnsw.com.au.
  • Step Three
    An AWL NSW team member will discuss your enquiry and make an appointment to visit the shelter. Please make every effort to arrive on time and ensure you use hand sanitiser, gloves and adhere to social distancing on arrival. If you are sick, or have come into contact with someone who is sick, we ask you to contact our shelter team to change your appointment as we can not assist you if you are showing symptoms.

Why can’t I visit your shelter without an appointment?
While COVID-19 is still a health risk to our vital staff, it is important that we implement new procedures that help us limit and control the number of visitors to our shelter, as well as allowing our team to adhere to social distancing and other recommendations. By permitting visitors strictly by appointment only, it ensures that the number of people at our shelter at any one time is kept to a minimum, as per the advice from the Government.

What else do I need to know?
Standard adoption application criteria and lifestyle screening applies to ensure our pets find suitable and permanent families. Adopters must be over the age of 18. All AWL NSW pets come desexed, vaccinated, microchipped, flea and worm treated, and health checked by our veterinary team.

It is important to remember that pet ownership is a long-term commitment that shouldn’t be made on a whim or during a temporary situation. If you are considering adopting a new pet, be sure to do your research on whether this is the best thing for you and your family when your standard way of life resumes later. Read more: Am I really ready for a new pet?

Looking for a temporary solution?
If you are interested in temporarily fostering an animal, please CLICK HERE to complete our foster care application form.

How do I surrender a pet?
If you are looking to surrender your microchipped pet to AWL NSW, please contact our Kemps Creek shelter on 02 8777 4445 or email kempscreek@awlnsw.com.au to arrange an appointment. Surrenders are unable to be processed during COVID-19 without a pre-appointment made with our shelter staff.

Can I drop-off donations?
To help us reduce the number of people at our location and to help keep our staff safe, we have temporarily closed our shelter to general visitors. This decision does mean that we are unable to accept donated items being dropped-off during this time. Please hold on to the items until we re-open or consider another organisation to gift your items.

But I’m not near Kemps Creek?
AWL NSW has various volunteer branches throughout the state who have pets in foster care all looking for wonderful homes. CLICK HERE to find your local AWL NSW volunteer branch to view their pets in care or discuss other services available.

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