To help stop the spread of COVID-19 (Coronavirus), and to follow advice and recommendations provided by health authorities, please be advised that the Animal Welfare League NSW Kemps Creek Shelter and Veterinary Clinic will be temporarily closed to the public effective Saturday 21st March.

As the COVID-19 outbreak continues, AWL NSW has been closely monitoring the advice from the Government and health authorities, and we are taking every precaution to ensure the health, safety, and wellbeing of our staff is protected so that we can continue to provide the best care possible to the animals in our care.  As part of this, we have taken the decision to temporarily close our shelter and vet clinic to the public from Saturday 21 March 2020. This is one strategy to help limit the spread of COVID-19 in our community, and a review will be made on Monday 6 April for best practices moving forward.

We understand that this temporary closure may cause some inconvenience, however, this measure is being undertaken to help minimise risk and disruption to our staff and to help ensure we can continue to provide service and achieve the best welfare outcomes for the animals in our care.

FAQS

How do I contact you?
Some of our administration team are working within our office and others may be working remotely, so regardless of any future directives from the Government, we are able to continue providing our services to you via phone by calling (02) 8899 3333 or by emailing helpingpets@awlnsw.com.au.

What will happen to the animals in your care?
Our shelter pets will still continue to receive the high standard of quality care they receive daily from our Animal Attendants. By limiting the amount of face-to-face exposure by closing our shelter to the public, this will help reduce the risk to our shelter staff and minimise impact to our operations.

I want to donate items?
As our Kemps Creek Shelter and Veterinary Clinic will be temporarily closed to the public from Saturday 21 March, we are unable to accept donated items during this time. Please hold on to the items until we re-open, or consider another organisation to gift your items.

I want to adopt or surrender an animal?
As no members of the public will be permitted to visit during this closure, we are unable to accommodate adoption enquiries or surrender applications during this time. Rest assured our shelter pets will receive lots of interaction and love from our shelter team during this period.

What about your veterinary clinic?
Our veterinary clinic will have limited staff to assist with phone enquiries and will remain closed to the public during this time except in the case of emergencies. For any veterinary emergency, please contact our vet clinic directly on (02) 8777 4424.

Can I still report cruelty concerns to you?
During this time, animal welfare and cruelty concerns can still be reported to our Inspectorate via our online reporting form here. Please contact your local police station if there is an emergency.

Are your branches closed?
As most of our volunteer branches do not operate from a physical location, at this time our branches remain operational. For enquiries, please contact your local branch they can be found here

How long will you be closed?
The AWL NSW Kemps Creek Shelter and Veterinary Clinic will be closed to the public effective Saturday 21 March until Monday 6 April 2020. After this time, a review will be made on whether it is appropriate to re-open or extend the closure due to Government advice and recommendations. Updates will be provided when a decision is made.

How can I help stop the spread of germs?
Health officials recommend the following steps to help prevent the spread of any respiratory virus:

  • Avoid contact with people who are sick and stay home when you are sick, ensuring you self-isolate for a minimum of 14 days.
  • Practice social distancing with a recommended distance of 1.5 metres. Adhere to non-essential gatherings of no more than 100 people inside or 500 people outside (current 19 March 2020).
  • Avoid touching your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when coughing or sneezing, and throw the tissue away after use. If a tissue isn’t available, cough or sneeze into your elbow or sleeve, not your hands.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Practice other good health habits. Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids and eat nutritious food.
  • Clean and disinfect doorknobs, switches, handles, computers, telephones, bedside tables, bathroom sinks, toilets, counters, toys and other surfaces that are commonly touched around the home or workplace.
  • To the extent possible, avoid touching commonly used surfaces in public places like elevator buttons, door handles and handrails and avoid handshaking with people. Use a tissue or your sleeve to cover your hand or finger if you must touch something.

We can all do our part to help reduce the spread of illness.

We thank our supporters, pet-lovers and members of the public for their patience and understanding with this temporary inconvenience while we try to minimise the risk to our staff during these extraordinary times.

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