To help stop the spread of COVID-19, and to follow advice and recommendations provided by health authorities, please be advised that the Animal Welfare League NSW Kemps Creek Shelter is currently closed to the public for walk-ins and general visitors.

As the COVID-19 outbreak continues, AWL NSW has been closely monitoring the advice from the Government and health authorities, and we are taking every precaution to ensure the health, safety, and wellbeing of our staff is protected so that we can continue to provide the best care possible to the animals in our care.  As part of this, we have taken the decision to temporarily close our shelter to the public for general visitors. This is one strategy to help limit the spread of COVID-19 in our community. We understand that this temporary change may cause some inconvenience, however, this measure is being undertaken to help minimise risk and disruption to our staff and to help ensure we can continue to provide service and achieve the best welfare outcomes for the animals in our care.

Appointments are required for those who may wish to visit our shelter to adopt or surrender a pet. Appointments can be made by contacting our shelter on 02 8777 4445 or by emailing kempscreek@awlnsw.com.au. If you do not have an appointment, you may be turned away.

For those who are successful in making an appointment, strict procedures are now in place:

  • Upon arriving, we ask those with an appointment to use the hand sanitiser available outside our new cattery.
  • After using the hand sanitiser, please ring the doorbell and wait for one of our friendly staff members to assist you.
  • Our staff will take your temperature and record your contact information on a visitor’s register. This information will be kept confidential and will be taken prior to entering the building.
  • Our staff will be wearing gloves and a face mask. These items will also be offered to all visitors.

For anyone who may be feeling unwell, showing symptoms, or has recently visited affected areas, you will not be permitted to visit our Kemps Creek shelter. With everyone’s help, we can ensure we can continue to provide the high quality of care to our shelter animals and help find them new forever homes during these unprecedented times.


I want to adopt or surrender an animal?
If you wish to adopt or surrender a pet to AWL NSW, please contact our shelter team on 02 8777 4445 or email kempscreek@awlnsw.com.au. To ensure we are keeping our shelter staff safe, our shelter is currently operating strictly by appointment only and is not open for general visitors.

How do I contact you?
Some of our administration team are working within our office and others may be working remotely, so regardless of any future directives from the Government, we are able to continue providing assistance to you via phone by calling (02) 8899 3333 or by emailing helpingpets@awlnsw.com.au.

What will happen to the animals in your care?
Our shelter pets will still continue to receive the high standard of quality care they receive daily from our Animal Attendants. By limiting the amount of face-to-face exposure by closing our shelter to the general public, this will help reduce the risk to our shelter staff and minimise impact to our operations.

I want to donate items?
Our Kemps Creek shelter is still accepting donated goods for our shelter pets however due to COVID-19, there are changes to our donated-goods process:

  • There is a designated donation drop-off point located outside near our shelter car-park. There will be signs pointing to this area when you arrive.
  • To help keep our Animal Attendants safe, our Kemps Creek shelter is still closed for general visitors. We ask that you contact our shelter on 8777 4445 or email kempscreek@awlnsw.com.au if you would like to make an appointment to view the pets in care.
  • We ask that donations are dropped off between 10am-3:30pm at our Kemps Creek shelter (1605 Elizabeth Drive, Kemps Creek NSW 2178). We do not have a collection service.
  • Our Kemps Creek shelter has low stock of bedding, blankets and towels. Please note that we can only accept items that can be easily disinfected so are unable to accept pillows.
  • Where possible, please consider having items delivered directly to our shelter by mailing to 1605 Elizabeth Drive, Kemps Creek NSW 2178.

Can I still report cruelty concerns to you?
During this time, animal welfare and cruelty concerns can still be reported to our Inspectorate via our online reporting form here. Please contact your local police station if there is an emergency.

How can I support AWL NSW during this time?
If you believe in the work of AWL NSW and are in a financial position to support our efforts during this tough time, donations can be made to AWL NSW by calling 02 8899 3333 or by donating online here.

Are your branches closed?
As most of our volunteer branches do not operate from a physical location, at this time our branches remain operational. For enquiries, please contact your local branch – their details can be found here

How do I become a volunteer?
To reduce the number of visitors at our shelter during this pandemic, we are currently not accepting any new volunteer applications at this time. For those who still wish to submit their interest, please complete the application form here. Once our shelter is able to return to standard operations, we will be in contact with new volunteer applicants.

I want to become a foster carer?
If you would like to temporarily care for an animal during COVID-19, please complete a foster care application form here.

What about COVID-19 and my pet?
AWL NSW is urges pet owners to be vigilant however not to act drastically in any way that compromises the welfare of their pets. The Australian Veterinary Association has released a statement advising that the primary source of SARS-CoV-2 transmission remains human-to-human contact, and the best way to reduce your risk is to practice effective hand hygiene. For more information please click here.

How can I help stop the spread of germs?
Health officials recommend the following steps to help prevent the spread of any respiratory virus:

  • Avoid contact with people who are sick and stay home when you are sick, ensuring you self-isolate for a minimum of 14 days.
  • Practice social distancing with a recommended distance of 1.5 metres.
  • Avoid touching your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when coughing or sneezing, and throw the tissue away after use. If a tissue isn’t available, cough or sneeze into your elbow or sleeve, not your hands.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Practice other good health habits. Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids and eat nutritious food.
  • Clean and disinfect doorknobs, switches, handles, computers, telephones, bedside tables, bathroom sinks, toilets, counters, toys and other surfaces that are commonly touched around the home or workplace.
  • To the extent possible, avoid touching commonly used surfaces in public places like elevator buttons, door handles and handrails and avoid handshaking with people. Use a tissue or your sleeve to cover your hand or finger if you must touch something.

We can all do our part to help reduce the spread of illness.

We thank our supporters, pet-lovers and members of the public for their patience and understanding with this temporary inconvenience while we try to minimise the risk to our staff. These are unusual times but with everyone’s help, we can ensure our shelter staff stay safe while looking after the pets in our care.

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