UPDATE: 22 JULY 2021.

Animal Welfare League NSW Kemps Creek shelter closed during lockdown.

As per recent announcements from NSW Health, Animal Welfare League NSW wishes to advise that our Kemps Creek location is closed to the general public throughout the duration of the lockdown. The lockdown comes into effect from 6pm 26 June 2021 until restrictions ease. If you had an appointment previously booked, please email kempscreek@awlnsw.com.au to discuss alternate arrangements for after the lockdown period.

Animal Welfare League NSW assures our supporters that our animals will continue to receive the high standard of care that they usually receive, however we are also implementing additional protocols to ensure we are doing everything we can to protect our staff.

All people have a legal obligation to their animals whether that be livestock or companion animals. You are able to travel to provide care to your animals but at all times you must strictly adhere to all orders put in place by the government. If you are under a lockdown order because you are a close or casual contact you must make alternative arrangements for your animals.


How do I contact AWL NSW?
Please call 02 8899 3333 or by emailing helpingpets@awlnsw.com.au. Please be patient with our team as we pivot into working from home roles.

What will happen to the animals in your care?
Our shelter pets continue to receive the high standard of quality care they receive daily from our Animal Attendants. Limiting the amount of face-to-face exposure will help reduce the risk to our shelter staff and minimise impact to our operations.

I want to adopt or surrender an animal?
If you wish to adopt or surrender a pet to AWL NSW, please contact our shelter team via email at kempscreek@awlnsw.com.au. To ensure we are keeping our people safe, our shelter staff will discuss options available for after the lockdown period.

Can I still report cruelty concerns to you?
Animal welfare and cruelty concerns can still be reported to our Inspectorate via our online reporting form here. Please contact your local police station if there is an emergency.

Can I donate items to your shelter?
During the lockdown period, Animal Welfare League NSW will not be able to accept any donated goods at our Kemps Creek shelter and our location will remain closed to the general public during this time. Please hang on to donated goods during this time and ensure you adhere to essential travel as recommended by NSW Health. Alternatively, items can be sent to PO BOX 308, Kemps Creek, NSW 2178.

What about your veterinary clinic?
Our Kemps Creek veterinary clinic is currently closed to the public. In the event of a veterinary emergency, please contact our vet clinic directly on 02 8777 4424.

How can I support AWL NSW during this time?
If you believe in the work of AWL NSW and would like to support our charity, donations can be made to AWL NSW by calling 02 8899 3333 or by donating online here.

Are your branches affected?
As most of our volunteer branches do not operate from a physical location, our branches remain operational. For enquiries, please contact your local branch – their details can be found here

How do I become a volunteer?
To reduce the number of visitors at our shelter, we are currently not accepting any new volunteer applications for our Kemps Creek shelter at this time. We encourage people to make contact with their local AWL NSW branch if they would like to get involved with our branch initiatives.

I want to become a foster carer?
If you would like to temporarily care for an animal during COVID-19, please complete a foster care application form here.

How long will you be closed?
AWL NSW is reviewing Government orders daily. At this stage AWL NSW will be closed to the end of July at a minimum. Further updates will be provided when available.

How can I help stop the spread of germs?
Health officials recommend the following steps to help prevent the spread of any respiratory virus:

  • Avoid contact with people who are sick and stay home when you are sick, ensuring you self-isolate for a minimum of 14 days.
  • Practice social distancing
  • Avoid touching your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when coughing or sneezing, and throw the tissue away after use. If a tissue isn’t available, cough or sneeze into your elbow or sleeve, not your hands.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 70% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Practice other good health habits. Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids and eat nutritious food.
  • Clean and disinfect doorknobs, switches, handles, computers, telephones, bedside tables, bathroom sinks, toilets, counters, toys and other surfaces that are commonly touched around the home or workplace.
  • To the extent possible, avoid touching commonly used surfaces in public places like elevator buttons, door handles and handrails and avoid handshaking with people. Use a tissue or your sleeve to cover your hand or finger if you must touch something.

We can all do our part to help reduce the spread of illness.

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