Appointments required at the AWL NSW Kemps Creek shelter

Animal Welfare League NSW has implemented additional measures to help ensure the safety of our staff, the animals in our care, and the people who may visit the Animal Welfare League NSW Kemps Creek location to adopt a new pet or donate goods. This announcement follows a recent case of COVID-19 community transmission, where restrictions have been introduced under a Public Health Order.

Appointments are required for those who may wish to visit our shelter to adopt or surrender a pet. Appointments can be made by contacting our shelter on 02 8777 4445 or by emailing kempscreek@awlnsw.com.au.

Information for visitors:
  • An appointment must be made before visiting our Kemps Creek location. The number of visitors will be limited and appointment times must be adhered to.
  • All visitors to the Animal Welfare League NSW Kemps Creek location must wear a face mask. Face masks will be provided if one is not available.
  • All AWL NSW staff will be wearing a face mask when interacting with members of the public.
  • All visitors will be required to sign in via a QR code check-in process.
  • All visitors must use the hand sanitiser available. After using the hand sanitiser, please ring the doorbell and wait outside for one of our friendly staff members to come and assist you.
  • Our staff will take your temperature and record your contact information on a visitor’s register. This information will be kept confidential and will be taken prior to entering any building.
  • All visitors must maintain social distancing.

For those wishing to donate goods for our shelter pets, Animal Welfare League NSW asks you to contact our team beforehand where possible and to ensure you remain outside when dropping off the items.

For anyone who may be feeling unwell, showing symptoms, or has recently visited affected areas, you will not be permitted to visit our Kemps Creek shelter. With your help, we can ensure we can continue to provide the high quality of care to our shelter animals and help find them new forever homes during these restrictions.


I want to adopt or surrender an animal?
If you wish to adopt or surrender a pet to AWL NSW, please contact our shelter team on 02 8777 4445 or email kempscreek@awlnsw.com.au. To ensure we are keeping our shelter staff safe, our shelter is operating by appointment only 

What will happen to the animals in your care?
Our shelter pets continue to receive the high standard of quality care they receive daily from our Animal Attendants. Limiting the amount of face-to-face exposure will help reduce the risk to our shelter staff and minimise impact to our operations.

Can I still report cruelty concerns to you?
Animal welfare and cruelty concerns can still be reported to our Inspectorate via our online reporting form here. Please contact your local police station if there is an emergency.

How can I support AWL NSW during this time?
If you believe in the work of AWL NSW and would like to support our charity, donations can be made to AWL NSW by calling 02 8899 3333 or by donating online here.

Are your branches affected?
As most of our volunteer branches do not operate from a physical location, our branches remain operational. For enquiries, please contact your local branch – their details can be found here

How do I become a volunteer?
To reduce the number of visitors at our shelter, we are currently not accepting any new volunteer applications for our Kemps Creek shelter at this time. We encourage people to make contact with their local AWL NSW branch if they would like to get involved with our branch initiatives.

I want to become a foster carer?
If you would like to temporarily care for an animal during COVID-19, please complete a foster care application form here.

What about COVID-19 and my pet?
AWL NSW urges pet owners to be vigilant however not to act drastically in any way that compromises the welfare of their pets. The Australian Veterinary Association released a statement advising that the primary source of SARS-CoV-2 transmission remains human-to-human contact, and the best way to reduce your risk is to practice effective hand hygiene. For more information please click here.

How can I help stop the spread of germs?
Health officials recommend the following steps to help prevent the spread of any respiratory virus:

  • Avoid contact with people who are sick and stay home when you are sick, ensuring you self-isolate for a minimum of 14 days.
  • Practice social distancing
  • Avoid touching your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when coughing or sneezing, and throw the tissue away after use. If a tissue isn’t available, cough or sneeze into your elbow or sleeve, not your hands.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 70% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Practice other good health habits. Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids and eat nutritious food.
  • Clean and disinfect doorknobs, switches, handles, computers, telephones, bedside tables, bathroom sinks, toilets, counters, toys and other surfaces that are commonly touched around the home or workplace.
  • To the extent possible, avoid touching commonly used surfaces in public places like elevator buttons, door handles and handrails and avoid handshaking with people. Use a tissue or your sleeve to cover your hand or finger if you must touch something.

We can all do our part to help reduce the spread of illness.

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